Bromley Man and Van Service Terms and Conditions

These Terms and Conditions set out the basis on which Bromley Man and Van provides man and van, removals, transport and related services. By making a booking, using our services, or allowing our staff to commence work, you agree to be bound by these Terms and Conditions.

Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Customer means the individual, business or organisation that makes a booking or uses our services.

Services means any man and van, removals, packing, loading, unloading, transportation, delivery, or related services provided by Bromley Man and Van.

Goods means the items, belongings, furniture, equipment, or other property that we are requested to handle, move or transport.

Vehicle means any van or other vehicle used by us to carry out the services.

Contract means the agreement between you and Bromley Man and Van for the supply of services, governed by these Terms and Conditions.

Scope of Services

Bromley Man and Van provides man and van and removal services for domestic and commercial customers. Services may include loading, unloading, transport of goods, and where agreed in advance, packing and unpacking or other related assistance.

We reserve the right to decline any job at our discretion, including where the goods, access conditions, or requested services present health and safety risks, are unlawful, or fall outside our usual scope of operation.

Booking Process

You may request a quotation or make a booking by contacting us and providing accurate details of the required services, including addresses, access information, dates, times, the nature and approximate volume of goods, and any special requirements.

Quotations are based on the information supplied at the time of enquiry. If the information is inaccurate or incomplete, we may adjust the price, change the terms, or decline the booking.

A booking is only confirmed when we have accepted your request and you have accepted any stated charges and key terms, including any requirement for a deposit. Verbal or written acceptance of a quotation and provision of service details will usually form the contract between us.

It is your responsibility to check that the booking details, including dates, addresses, and scope of work, are correct. Any amendments should be requested as early as possible and are subject to our availability and agreement. Changes to dates, times or services may affect the price.

Access, Parking and Restrictions

You must ensure that we have safe, reasonable and lawful access to the collection and delivery locations. This includes arranging parking, permits, and clear routes for loading and unloading.

Any parking charges, fines, or penalties incurred due to insufficient parking arrangements or incorrect information may be charged to you. Where you instruct us to park in a particular place, you accept responsibility for any resulting penalties.

You must inform us in advance of any access restrictions, such as narrow streets, low bridges, restricted entrances, steps, internal obstacles, or lift limitations. Additional time and charges may apply where access is more difficult than reasonably expected.

Customer Responsibilities

You are responsible for:

Ensuring that all goods to be moved are prepared, packed and labelled as required, unless we have agreed to provide packing services.

Securing and protecting fragile, delicate, or high-value items, and clearly drawing our attention to such items where special care is needed.

Disconnecting, dismantling and safely preparing appliances, fixtures or fittings, unless agreed otherwise.

Ensuring that no prohibited, illegal or hazardous items are given to us to handle or transport.

Arranging appropriate insurance for your goods, over and above any limited liability described in these Terms and Conditions.

You or your nominated representative should be present at the collection and delivery addresses to oversee the work, provide instructions, and check that the services have been completed as agreed.

Payments and Charges

Charges may be based on hourly rates, fixed prices, or a combination, as agreed at the time of booking. Time-based work is usually charged from the time the vehicle and staff arrive at the first address until completion of the job, including any waiting time caused by the customer or access issues.

We may require a deposit at the time of booking. Any deposit paid is usually deducted from the final amount due, subject to the cancellation terms and any additional charges incurred.

Unless otherwise agreed, payment is due on completion of the services on the day of the move. We may accept cashless forms of payment, subject to availability and our current policies. We reserve the right to refuse cheques or other payment methods at our discretion.

If payment is not made when due, we may charge interest on the outstanding balance at a reasonable rate, and we may suspend or withhold services until payment is received in full. We also reserve the right to recover any costs incurred in pursuing overdue amounts.

Additional charges may apply where:

The job takes longer than estimated due to circumstances beyond our control or due to inaccurate information provided at the time of booking.

Extra goods, extra rooms, or extra trips are required that were not included in the original estimate.

Access is more difficult than reasonably expected, requiring extra time, staff or equipment.

There are delays in gaining access to premises, obtaining keys, or completing paperwork.

Cancellations and Amendments

If you wish to cancel or amend your booking, you must notify us as soon as possible. The following charges may apply, depending on the notice given.

Where more than 7 days notice before the scheduled service start time is given, we will normally refund any deposit paid, subject to any reasonable administration costs.

Where between 7 days and 48 hours notice is given, we may retain some or all of the deposit to cover lost booking time and administration costs.

Where less than 48 hours notice is given, or if you fail to be present or ready for the move at the agreed time, we may charge up to 100 percent of the estimated job cost.

Any variation to your booking, including changes to dates, times, addresses or scope of services, is subject to our availability and may result in a revised quotation or additional charges.

We reserve the right to cancel or postpone services in the event of circumstances beyond our reasonable control, including severe weather, vehicle breakdown, staff illness, accidents, traffic incidents, or other operational issues. In such cases, we will aim to reschedule the service at the earliest possible time. Our liability for such cancellations is limited to a refund of any deposit or prepayment made for the affected service.

Excluded and Prohibited Items

We do not accept or transport certain items, including but not limited to:

Illegal goods, stolen goods, or anything that cannot be legally possessed or transported.

Explosives, firearms, ammunition, fireworks, or weapons.

Flammable, corrosive, toxic or hazardous materials, including gas cylinders, fuel, paint, chemicals, and asbestos.

Cash, valuable documents, passports, deeds, jewellery, watches, precious metals, or high-value collectibles, unless expressly agreed in writing.

Perishable goods, live plants, animals, or any living organism that may be harmed or cause harm during removal or transport.

If you provide prohibited items for transport without our knowledge, you do so at your own risk and you agree to indemnify us for any loss, damage, claim, cost or penalty that arises as a result.

Liability and Insurance

We will take reasonable care in handling, loading, transporting, and unloading your goods. However, you acknowledge that some risk of loss or damage is inherent in removal and transport services.

Our liability for loss of or damage to goods arising from our negligence or breach of contract is limited. Unless otherwise agreed in writing, our total liability shall not exceed a reasonable, pre-agreed sum per job or per item, taking into account the service price and the nature of the goods.

We are not liable for loss or damage arising from:

Faulty or inadequate packing or preparation carried out by you or a third party.

Normal wear and tear, minor scratches, scuffs, or deterioration that occurs despite reasonable care.

Inherent defects, pre-existing damage, or the fragile nature of certain items, including but not limited to glass, mirrors, ceramics, electronics, or flat-pack furniture not designed to be moved assembled.

Changes in atmospheric or climatic conditions, such as damp, mould, rust or warping.

Loss of or damage to items not listed, not pointed out to our staff, or concealed in boxes or containers that we did not pack and could not reasonably assess.

You are strongly advised to arrange comprehensive insurance cover for your goods for the duration of the move, including loading, transit and unloading. Our charges do not include insurance for your goods unless explicitly stated.

In the event of loss or damage that you believe is our responsibility, you must notify us in writing as soon as possible and, in any event, within a reasonable time from the date of the move. You must provide details, evidence, and, where relevant, proof of value to allow us to assess any claim.

Limits on Our Responsibility

We are not liable for any indirect or consequential loss, including loss of profit, loss of opportunity, loss of business, or emotional distress arising from delay, loss or damage, except where such loss arises directly from our negligence and such liability cannot be limited by law.

We are not liable for any delay to your move arising from traffic conditions, road closures, accidents, adverse weather, or other events outside our reasonable control. Times for arrival and completion are estimates and not guaranteed, unless expressly agreed in writing as a specific timed service.

Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury resulting from our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.

Waste, Disposal and Environmental Regulations

Bromley Man and Van operates in accordance with relevant waste and environmental regulations. We are not a general waste disposal company and will only remove items as agreed at the time of booking or as reasonably added during the job.

Where we agree to remove unwanted items, furniture, or waste-type materials, we will do so in line with applicable regulations. Additional charges may apply for disposal, recycling or tipping, depending on volume, type of material, and distance to suitable facilities.

We will not remove hazardous, clinical, chemical or prohibited waste. If such waste is presented for removal without prior agreement, we may refuse to load it and may charge for any time lost or costs incurred.

You are responsible for ensuring that any items you ask us to dispose of can be lawfully removed and processed. You agree to indemnify us against any claims, fines or costs arising from unlawful or improper disposal of items that you supplied or misrepresented.

Complaints and Disputes

If you have any concerns or complaints about our services, you should raise them with our staff as soon as possible on the day, so that we have an opportunity to address them promptly.

If the issue is not resolved on the day, you should contact us in writing with full details, including booking reference, dates, addresses, and a clear description of the problem. We will review your complaint, request any necessary evidence, and respond within a reasonable timeframe.

Both parties agree to act reasonably and in good faith in seeking to resolve any dispute arising from the services or these Terms and Conditions.

Data Protection and Privacy

We collect and use your personal information in order to provide quotations, manage bookings, deliver services, process payments and handle queries or complaints. We will keep your data secure and only retain it for as long as necessary for these purposes, or as required by law.

We will not sell your personal information to third parties. We may share information with staff, contractors, payment providers or insurers where needed to carry out the services or manage our business, subject to appropriate confidentiality and data protection safeguards.

Variations to These Terms

We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will normally apply to your contract, unless a later version is more favourable to you and we agree to adopt it.

Any variation to these Terms and Conditions must be agreed in writing by an authorised representative of Bromley Man and Van. Verbal statements by staff that are inconsistent with these Terms and Conditions will not be binding unless confirmed in writing.

Governing Law and Jurisdiction

These Terms and Conditions, and any contract between you and Bromley Man and Van, are governed by and shall be construed in accordance with the laws of England and Wales.

Any disputes arising out of or in connection with these Terms and Conditions or the services provided shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where mandatory law provides otherwise.

Severability

If any provision or part-provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or competent authority, that part shall be deemed deleted, but this shall not affect the validity and enforceability of the remaining provisions.

Entire Agreement

These Terms and Conditions, together with any written quotation or confirmation of booking, constitute the entire agreement between you and Bromley Man and Van regarding the services. You acknowledge that you have not relied on any statement, promise or representation that is not expressly set out in these documents.

By confirming your booking, allowing our staff to commence work, or using our services, you confirm that you have read, understood and agreed to these Terms and Conditions.