Bromley Man and Van Privacy Policy

This Privacy Policy explains how Bromley Man and Van collects, uses, stores and protects personal data relating to its customers and prospective customers. It applies to all Bromley Man and Van customers and service users within our operating area, including enquiries, bookings and any related communications about our man and van, removals, or associated services.

We are committed to complying with the UK General Data Protection Regulation and the Data Protection Act 2018, and to handling your personal data in a lawful, fair and transparent way.

Data Controller

For the purposes of data protection law, Bromley Man and Van is the data controller in respect of the personal data we collect and process about you. This means we decide how and why your personal data is used and are responsible for ensuring it is handled in accordance with applicable law.

Personal Data We Collect

We collect and process different types of personal data, depending on how you interact with Bromley Man and Van. The types of data we may collect include:

Identity and contact information, such as your name and preferred contact details you choose to share with us when you make an enquiry or booking.

Service and booking information, such as pick-up and drop-off addresses, access details, property type, items to be moved, preferred dates and times, and any relevant instructions you give us to perform the service.

Transaction and payment information, such as records of services purchased, amounts paid or due, payment status and basic payment references. We do not store full card details; where card payments are used, these are processed by third-party payment providers.

Communication records, such as notes of telephone conversations, messages and other correspondence between you and Bromley Man and Van relating to enquiries, quotes, bookings, complaints or feedback.

Technical and usage information, such as basic information about how you access our online content, including internet protocol addresses, device type, and general browsing information, where this is collected via cookies or similar technologies.

Optional feedback and reviews, such as ratings, comments or testimonials you choose to provide regarding our services.

How We Collect Your Data

We may collect personal data from you in the following ways:

When you contact us to request a quote or make a booking.

When you provide instructions, addresses or other details necessary for us to carry out your move or transport service.

When you communicate with us by phone, message or other channels.

When you visit our website or engage with our online content, where limited technical information may be collected automatically.

When you provide feedback or reviews about our services.

Purposes and Lawful Basis for Processing

We only process your personal data where we have a lawful basis to do so. Depending on the specific purpose, we rely on the following lawful bases:

To provide quotes and perform our contract with you. We use your contact details, addresses and service requirements to give accurate quotes, confirm bookings, plan routes, carry out the move or transport, and handle payment. The lawful basis is that processing is necessary for the performance of a contract or to take steps at your request before entering into a contract.

For legitimate business interests. We may use your data to manage our day-to-day operations, improve our services, respond to general enquiries, keep appropriate business records, and protect our legal rights. When we rely on legitimate interests, we balance our interests against your rights and expectations to ensure they are not overridden.

To comply with legal obligations. We may process certain information to meet our legal or regulatory responsibilities, such as record-keeping, tax, accounting and responding to lawful requests from authorities.

With your consent. In limited cases, we may ask for your consent to use your data, for example where we wish to use feedback or testimonials in our marketing materials. Where processing is based on consent, you may withdraw your consent at any time.

Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting or reporting requirements.

In general, we will retain booking and transaction records, including associated personal data, for a period that allows us to deal with queries, disputes or claims and to meet tax and financial record-keeping obligations. Communication records and enquiry details may be retained for a reasonable period to manage follow-up enquiries and service history.

When personal data is no longer required, we will securely delete or anonymise it so that it can no longer be linked to an identifiable individual.

Data Sharing and Processors

We do not sell your personal data. We may share your data with trusted third parties where necessary for the operation of our business and the delivery of our services, including:

Service providers and subcontractors who assist in delivering our man and van or removals services, such as drivers or additional labour where required for the job.

IT and systems providers who host or support our website, booking tools, data storage, communication systems and business software.

Payment processors who handle card or electronic payments on our behalf.

Professional advisers such as accountants, insurers or legal advisers, where necessary for legitimate business purposes.

Public authorities or law enforcement agencies where we are legally required or permitted to do so.

Where third parties process personal data on our behalf, they act as data processors. We ensure that such processors are subject to appropriate contractual obligations to safeguard your data, use it only for specified purposes and protect it in line with data protection laws.

International Transfers

If any of our service providers are located outside the United Kingdom and process your personal data in another country, we will take steps to ensure that appropriate safeguards are in place. These may include using standard contractual clauses or ensuring that the destination country offers an adequate level of protection as determined by relevant authorities.

Security of Your Personal Data

We take reasonable and appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include limiting access to personal data to staff and service providers who need it for legitimate business purposes and are subject to confidentiality obligations.

While we strive to protect your data, no method of transmission or storage is completely secure. We cannot guarantee absolute security but we work continually to reduce risks and respond promptly to any suspected issues.

Your Data Protection Rights

Under data protection law, you have certain rights in relation to your personal data. Subject to applicable conditions and exemptions, you have the right to:

Access your personal data and receive information about how we process it.

Request correction of inaccurate or incomplete personal data we hold about you.

Request deletion of your personal data where there is no good reason for us to continue processing it, for example where it is no longer needed for the original purpose and no legal obligation prevents deletion.

Object to certain forms of processing based on our legitimate interests, particularly where you feel those interests are overridden by your own rights and freedoms.

Request restriction of processing in specific circumstances, such as while we are verifying the accuracy of data or considering an objection you have raised.

Request the transfer of certain personal data to you or to another organisation in a structured, commonly used and machine-readable format, where the processing is based on consent or contract and carried out by automated means.

Withdraw consent where we rely on your consent to process your data. Withdrawal of consent will not affect the lawfulness of processing carried out before you withdraw it.

If you wish to exercise any of these rights, please contact us using the usual Bromley Man and Van contact details you use for our services. We may need to verify your identity before responding to your request.

Complaints and Further Information

If you have any concerns about how Bromley Man and Van handles your personal data, please contact us in the first instance so we can try to resolve the issue. You also have the right to lodge a complaint with the relevant data protection supervisory authority in the United Kingdom.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will apply from the date they are made available. We encourage you to review this policy periodically to stay informed about how we protect your personal data.