Bromley Man And Van Service Terms and Conditions

These Terms and Conditions apply to all bookings made with Bromley Man And Van for household moves, single-item transport, furniture removals, collection and delivery jobs, and related man and van services. By making a booking, you agree to be bound by the terms set out below. Please read them carefully before confirming any service. These terms are designed to keep the moving process clear, fair, and efficient for both the customer and the service provider.

In these conditions, “we”, “us” and “our” refer to Bromley Man And Van. “You” and “your” refer to the customer, client, or authorised representative making the booking. These terms apply whether the job is booked for domestic removals, office-related transport, or any other agreed carriage service. They also apply where work is arranged at short notice, provided a quote has been accepted and a booking has been confirmed.

Nothing in these terms affects your statutory rights as a consumer where such rights cannot be excluded by law. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force. We may update these terms from time to time, and the version in force at the time of booking will apply to that job unless otherwise agreed in writing.

Booking Process and Service Agreement

All bookings are subject to availability and are only confirmed once we have accepted the details provided by you. A booking request may be made by telephone, email, online form, or any other approved channel, but a request alone does not guarantee a reservation. We may ask for information including the collection and delivery addresses, access conditions, number and type of items, packing requirements, parking restrictions, and the preferred date and time. Accurate information is essential because pricing, vehicle size, crew allocation, and time estimates are based on the details supplied.

When a quote is provided, it may be based on the information available at the time. If the job differs from the information given, for example if there are additional items, difficult access, extra floors, or waiting time, we may revise the quote accordingly. A quotation becomes binding only when accepted by us and confirmed by you. We reserve the right to refuse or cancel a booking where the requested work cannot safely or lawfully be completed, or where the circumstances differ materially from the original description.

Customers are responsible for ensuring that they have the authority to arrange the move and that the premises, items, and access routes are ready for the agreed service. This includes ensuring that all necessary permissions, permits, keys, lift access, parking arrangements, and building rules are in place before the scheduled arrival. Failure to prepare properly may result in delays, additional charges, or cancellation. We do not accept responsibility for losses caused by inaccurate instructions or incomplete booking information provided by the customer.

Payments, Pricing, and Additional Charges

Unless otherwise agreed, payment is due in full on completion of the service on the day of the job. We may require a deposit, part payment, or upfront payment for certain bookings, especially where vehicles, labour, or specialist arrangements are reserved in advance. Accepted payment methods may vary and will be communicated at the time of booking. Any invoice issued must be paid by the stated due date. If payment is not made on time, we may charge reasonable recovery costs and interest where permitted by law.

All prices are quoted in pounds sterling and may be calculated on an hourly basis, fixed fee basis, or based on other agreed criteria. Unless expressly stated, prices may exclude parking charges, congestion charges, tolls, ferry fees, waiting time, dismantling, reassembly, packing materials, waste handling, and any charges arising from incorrect booking details. Where a job takes longer than planned due to factors outside our control, such as traffic delays, restricted access, or additional loading requirements, extra charges may apply.

If the customer requests services outside the original scope, including moving extra items, carrying objects up or down additional stairs, or making multiple delivery stops, these may be treated as additional work. We will normally inform you of any extra charge before the additional work is carried out where practicable. For transparency, all extra services should be agreed as soon as possible to avoid misunderstandings. Payment for all approved extras becomes due with the main job unless a different arrangement has been confirmed.

Cancellations, Rescheduling, and Delays

Customers may cancel or reschedule a booking by giving us notice as early as possible. If sufficient notice is provided, we will usually try to rearrange the booking to another available date. However, if a cancellation is made too close to the scheduled time, or if we have already incurred costs by allocating staff and vehicle resources, cancellation fees may apply. The amount charged will depend on the timing of the cancellation and the work already committed.

We may cancel or postpone a booking if circumstances make the service unsafe, unlawful, or impracticable. This includes severe weather, road closures, vehicle breakdown, staff illness, emergency situations, or events beyond our reasonable control. If we must cancel, we will aim to notify you promptly and may offer an alternative date where possible. We will not be liable for losses arising from a cancellation or delay caused by factors outside our control, provided we have taken reasonable steps to minimise disruption.

If we arrive at the agreed time and cannot proceed because access is blocked, the customer is absent, the goods are not ready, or the premises are inaccessible, we may treat the booking as a late cancellation or wasted journey. In such cases, the full or partial charge may still apply. If delays occur because the customer is not ready, we may charge waiting time at the agreed rate. Time estimates are approximate and may vary due to traffic, loading conditions, or circumstances at the collection or delivery address.

Customer Responsibilities and Property Conditions

You must ensure that all items are properly packed, sealed, and suitable for transport unless we have specifically agreed to pack or prepare them. Fragile, valuable, or unusual items should be clearly identified in advance. It is your responsibility to remove contents from furniture where necessary, disconnect appliances if required, and secure any loose parts. We may refuse to move items that are unsafe, excessively heavy, improperly packed, or likely to cause damage to property or injury to persons.

Where you ask us to dismantle or reassemble furniture, we will exercise reasonable care and skill, but we cannot guarantee that all items can be taken apart or rebuilt without risk, especially where products are old, brittle, previously damaged, or not designed for repeated assembly. We are not responsible for defects that already exist. Customers should also remove or back up any important digital data from computers, storage devices, or electronic equipment before transport, as we do not accept responsibility for data loss.

You must also ensure that pets, children, and unrelated persons are kept clear of loading and unloading areas so that the work can be completed safely. If the route, stairwell, lift, hallway, or driveway presents a hazard, we may pause the job until the hazard is removed or may refuse to continue if safety is compromised. Any instructions from the customer must be lawful, reasonable, and consistent with safe working practices. We retain discretion to decide whether an item or task can be moved safely.

Liability, Damage, and Claims

We will take reasonable care in handling your items and carrying out the service. However, our liability is limited to direct loss or damage caused by our proven negligence or breach of contract. We are not liable for indirect, incidental, or consequential losses, including loss of profit, loss of business, emotional distress, or loss resulting from delay, unless required by law. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot legally be excluded.

Where damage is alleged, you must notify us as soon as reasonably possible and, in any event, within a reasonable period after completion of the service. Claims should include clear details of the item, the alleged damage, and any supporting evidence available. We may require inspection of the item, photographs, purchase information, or other proof before a claim is considered. Any item moved by us is accepted on the basis that it is fit for transit unless you specifically notify us of fragility, pre-existing defects, or special handling needs.

We are not responsible for damage caused by items being packed by the customer, items that were already damaged or unstable, or goods that are unsuitable for transport in the condition presented. We are also not liable for damage caused by ordinary wear and tear, unavoidable vibration, poor packaging, or circumstances outside our reasonable control. If we agree that we are responsible for direct damage, our liability may be limited to repair, replacement, or the fair market value of the affected item, whichever is lower and reasonable in the circumstances.

Waste Regulations and Prohibited Items

Where a booking includes waste removal or disposal as part of a broader service, all waste handling must comply with applicable UK waste legislation and environmental requirements. We will only remove waste that has been properly described in advance and accepted by us. The customer remains responsible for ensuring that waste is lawfully presented for collection and that it does not include prohibited, hazardous, or controlled materials unless we have expressly agreed and are licensed or authorised to handle them.

Examples of waste requiring special care include asbestos, chemicals, paints, solvents, oils, gas bottles, clinical waste, electrical items with restricted disposal rules, and any substance classified as hazardous. We may refuse to carry, load, store, or dispose of any item that we reasonably believe could breach waste regulations, pose a safety risk, or require specialist handling. If prohibited materials are discovered after collection has begun, we may stop the job and charge for time, travel, and any lawful disposal costs already incurred.

Customers must not ask us to transport goods that are illegal, dangerous, contaminated, or likely to cause damage to other property. You are responsible for declaring any special disposal requirements and for ensuring that waste is separated, identified, and ready for collection. If any incorrect or misleading information is provided about waste type or quantity, additional charges may apply, and you may remain responsible for any fines, penalties, or compliance costs resulting from the breach.

Insurance, Access, and Force Majeure

We maintain insurance cover appropriate to the nature of our work, but such cover is subject to the relevant policy terms, conditions, and exclusions. Customers are encouraged to maintain their own insurance for valuable items, especially where the item is rare, antique, fragile, or difficult to replace. Any claim under our responsibility will be assessed in line with these terms and the applicable insurance arrangements. Proof of value may be requested where a claim is made.

We are entitled to rely on the access conditions described at the time of booking. If parking, loading, lifting, or route access changes on the day, you must notify us immediately so we can assess whether the job can continue safely and lawfully. Any costs associated with parking fines, restrictions, permits, or enforcement arising from incorrect information provided by the customer will be your responsibility. We may suspend or end the service if unsafe access or unlawful parking is required.

We are not liable for failure or delay caused by events outside our reasonable control, including accidents, extreme weather, strikes, civil disruption, power failures, equipment failure, or emergency restrictions. In such cases, our obligations are suspended for the duration of the event, and we will resume the service where reasonably possible. If performance becomes impossible, the booking may be cancelled without liability beyond any refund due for work not performed, subject to amounts already earned or costs already incurred.

Termination, Complaints, and Governing Law

We may refuse to continue a booking if a customer behaves abusively, provides false information, demands unlawful conduct, or creates an unsafe working environment. In such circumstances, the service may be ended immediately and charges may still apply for work completed, travel incurred, and reserved time. We also reserve the right to decline future bookings where necessary to protect staff, property, or lawful business operations.

If you have a complaint about any part of the service, you should raise it promptly so that we have an opportunity to investigate and, where appropriate, put things right. We will consider complaints fairly and in good faith. Any remedy will depend on the nature of the issue and the evidence available. These terms are intended to operate alongside any lawful consumer rights and any mandatory requirements imposed by legislation.

The contract between you and Bromley Man And Van, and any dispute or claim arising from it, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where consumer law provides otherwise. By booking our service, you acknowledge that you have read, understood, and agreed to these Terms and Conditions in full.